All staff were very helpful and kept me informed of what the Ecco rep thought about the seam failure of my Ecco golf shoes. However, the rep was unable to replace them. After a chat with the guys, Justin & Jed, Scott replaced them with a new pair of Ecco golf shoes of which I am very grateful of this goodwill.
The shoes I have worn 3 times, they are extremely comfortable and I sincerely hope they last longer than my previous 2 pairs. Thank you Scott and your team.